The Food & Beverage Server

is responsible for providing exceptional dining experiences by delivering prompt, courteous, and efficient service to guests. This role ensures that all food and beverage orders are accurately taken, prepared, and served in accordance with company standards, while maintaining a clean and organized work environment. This role varies between Restaurant Server, Barista and Breakfast Attendant based on demand.

• Greet guests warmly and assist with seating arrangements.
• Present menus, explain specials, and answer questions about food and beverage offerings.
• Take accurate orders and relay them to the kitchen and bar promptly.
• Serve food and beverages in a timely and professional manner.
• Monitor guest satisfaction and respond to requests or complaints promptly.
• Maintain cleanliness of tables, service areas, and dining spaces.
• Process payments accurately and handle cash or card transactions securely.
• Comply with health, safety, and sanitation standards at all times.
• Collaborate with team members to ensure smooth service flow.

Required skills

– Standing and constant moving for long periods of time (up to 8 hours per shift).
– Frequent bending and stooping.
– Lifting up to 40lbs/11 kg.
– Must possess a positive attitude and work well with other team members.

Work schedule: Schedule may vary from 6:00 am – 22:00 pm.

Room Service Attendant

The Room Service Attendant must provide friendly, efficient service of food and beverages desired by guests, and collect payment for such items
ACCOUNTABILITIES: The Room Service Attendant is responsible for ensuring that Room Service orders are promptly and accurately delivered. Must follow proper departmental SOPs as far as fulfilling room service orders

ESSENTIAL:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
• Keep immediate supervisor fully informed of all problems or matters requiring his or her attention
• ensure compliance with all local liquor laws, and health & sanitation regulations
• ensure compliance with departmental S.O.P.s
• Deliver Room Service orders promptly and accurately
• Complete all side work before end of shift
• Restock and clean room service area prior to close of shift
• Complete tray sweeps throughout shift
• Be up to date on all guest services, promotions and events in the Hotel
• Complete daily closeout reports
• Successfully complete close out reports, drop cash, receipts and reports at the end of shift
• Review VIP list
• Review daily event list
• Ensure trays are properly set

Required skills

– Must be able to convey information and ideas clearly
– Must be able to evaluate and select among alternative courses of action quickly and accurately
– Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
– Must work well in stressful, high-pressure situations
– Must maintain composure and objectivity under pressure
– Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
– Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
– Must be able to work with and understand financial information and data, and basic arithmetic functions
– Long hours sometimes required
– Light work
– Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
– Ability to work under variable temperatures and noise levels
– Near Vision
– The ability to see details at close range
– Ability to bend, stretch, twist or reach with your body and arms
– Must be able to stand and/or walk for lengthy periods of time
– May be exposed to chemicals in cleaning products.

Work schedule: Schedule may vary between 6:00 am – 22:00 pm

Average hours over 2 weeks period: 32 hours per week