Retail Associate – Customer Service
– Greet and interact with Guest in a positive, friendly and professional manner.
– Answer customers’ questions, and provide information on products, policies and procedures.
– Bag or wrap merchandise after purchase.
– Offer customers carry-out service at the completion of transactions.
– Compute and record totals of transactions.
– Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
– Establish or identify prices of goods, services or admission, and sum bills using calculators, cash registers, or optical price scanners.
– Issue receipts, refunds, credits, or change due to customers.
– Maintain clean and orderly checkout areas.
– Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
– Process merchandise returns and exchanges.
– Receive payment by cash, check, credit cards, vouchers, or automatic debits.
– Request information or assistance using paging systems.
– Resolve customer complaints.
– Sort, count, and wrap currency and coins.
– Weigh items sold by weight in order to determine prices.
– Calculate total payments received during a time period, and reconcile this with total sales.
– Stock shelves, and mark prices on shelves and items.
– Complete additional duties as assigned by supervisor.

Required skills

– Must possess a positive attitude and work well with other team members
– Excellent customer service
– Friendly demeanor
– Helpful
– Willing to go the extra mile
– Able to stand for long periods of time

Work schedule: Schedule may vary from 6:00 am – 22:00 pm

Average hours over 2 weeks period: 32 hours per week