Room Service Attendant : 
The Room Service Attendant must provide friendly, efficient service of food and beverages desired by guests, and collect payment for such items.

ACCOUNTABILITIES : The Room Service Attendant is responsible for ensuring that Room Service orders are promptly and accurately delivered. Must follow proper departmental SOPs as far as fulfilling room service orders.

ESSENTIAL :

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working.
• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations.
• Keep immediate supervisor fully informed of all problems or matters requiring his or her attention.
• Ensure compliance with all local liquor laws, and health & sanitation regulations.
• Ensure compliance with departmental S.O.P.s.
• Deliver Room Service orders promptly and accurately.
• Complete all side work before end of shift.
• Restock and clean room service area prior to close of shift.
• Complete tray sweeps throughout shift.
• Be up to date on all guest services, promotions and events in the Hotel.
• Complete daily closeout reports.
• Successfully complete close out reports, drop cash, receipts and reports at the end of shift.
• Review VIP list.
• Review daily event list.
• Ensure trays are properly set.

Required skills : 

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Work schedule : Varies – can be scheduled between 6am -11pm