Room Service Attendant : 
The Room Service Attendant must provide friendly, efficient service of food and
beverages desired by guests, and collect payment for such items

ACCOUNTABILITIES : The Room Service Attendant is responsible for ensuring that
Room Service orders are promptly and accurately delivered. Must follow proper departmental SOPs as far as fulfilling room service orders

ESSENTIAL :

• Approach all encounters with guests and employees in a friendly, service-oriented
  manner
• Maintain regular attendance, as required by scheduling which will vary according to
  the needs of the
  hotel
• Maintain high standards of personal appearance and grooming, as defined in the
  hotel handbook, when working
• Comply at all times with New Castle standards and regulations to encourage safe and
  efficient hotel operations
• Keep immediate supervisor fully informed of all problems or matters requiring his or
  her attention
• Ensure compliance with all local liquor laws, and health & sanitation regulations
• Ensure compliance with departmental S.O.P.s
• Deliver Room Service orders promptly and accurately
• Complete all side work before end of shift
• Restock and clean room service area prior to close of shift
• Complete tray sweeps throughout shift
• Be up to date on all guest services, promotions and events in the Hotel
• Complete daily closeout reports
• Successfully complete close out reports, drop cash, receipts and reports at the end of shift
• Review VIP list
• Review daily event list
• Ensure trays are properly set

Required skills : 

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and
  accurately
• Must be effective in handling problems in the workplace, including anticipating,
  preventing, identifying, and solving problems as necessary
• Must work well in stressful, high-pressure situations
• Must maintain composure and objectivity under pressure
• Must have the ability to assimilate complex information, data, etc. from multiple
  sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and
  issues raised by coworkers and guests
• Must be able to work with and understand financial information and data, and basic
  arithmetic functions

Work schedule : Varies – can be scheduled between 6am -11pm