Front Desk :
The main functions of the Front Desk Agent are to check guests into and out of the
hotel, and operate the switchboard to ensure efficient communication within, to, and
from the hotel. The Front Desk Agent must maintain a welcoming attitude and welcome
all service questions and requests.
He or she is also responsible for safeguarding both the hotels guests and it’s assets by
following all established safety and security policies and procedures.

Job Duties :

• Approach all encounters with guests and employees in a friendly, service oriented
  manner.
• Maintain regular attendance, as required by scheduling which will vary according to
  the needs of the hotel.
• Maintain high standard of personal appearance and grooming, as defined in the hotel
  handbook, when working.
• Check guests into out out of the hotel.
• Confirm credit and payment method at check in.
• Confirm full payment at check out.
• Log all requests and confirm completion.
• Direct guests to daily functions with the hotel.
• Prepare express check outs to be mailed daily (day shift).
• Book reservations for day of arrival or future stays.
• Balance and prepare individual paperwork for closing shift.
• Maintain and market special guest programs.
• Handle incoming / outgoing calls.
• Take and deliver messages.
• Be familiar with guest privacy.
• Operate switchboard and 2-way radio.
• Provide information about hotel.
• Know emergency procedures.
• Perform bucket checks.
• Know VIP procedures.
• Run copies and charge guests as needed.
• Send faxes and charge as needed.
• Run daily arrival report and mark registration cards for special requests.
• Review changes in policy and procedures.
• Distribute faxes, packages, and mail to guests services for delivery or inform guest of
  receipt.
• Stock and clean work space for next shift.
• Distribute billing reports to hotel outlets.
• Prepare key check inventory.
• Keep immediate supervisors fully informed of challenges or matters requiring his/her
  attention.
• Participate in departmental meetings.
• Other duties as required.

Required experience : Serving experience preferred but not required.

Estimated tips : THIS IS A TIPPED POSITION: Participants will be guaranteed a minimum of
$10.00/hour.

Work schedule : Varies

Average hours per week : 32hr